Erie Insurance

I have been happy with Erie insurance. I have auto, house, and umbrella coverage with them. They are very helpful with claims. My last claim was for road damage to my air conditioner. They took the initiative to contact the repair shop. They approved the claim and paid quickly.

I was hit by an Erie insured truck driver and my car was totaled. The accident was the insured fault and he received a ticket at the crash site. Erie's claims adjuster has put off and put off so long that I had to claim the accident against my insurance and pay for my rental out of pocket. The adjuster will not work with my insurance company either.

When I initially signed up with Erie for an Auto policy the experience and customer service was fantastic! Low rates, easy process, and everyone was accessible. HOWEVER, I filed a claim and the adjuster I was provided was sloppy, unprofessional, and falsified information. When I contacted his supervisor I was told I needed to focus on the claim and pretty much not address the issues with the adjuster. Then I contacted the supervisor's supervisor to complain about the level of professionalism and how over a week went by and my adjuster was not returning my emails or calls. He immediately dismissed my comments and jumped to conclusions about why I was requesting another adjuster the issues with the claim I filed, Never addressing the unacceptable behavior of his subordinates. It was not until after I told him the call was being recorded he actually started treating me like a customer with an issue. An issue that should have and could have been resolved weeks ago!

I am very outraged with the lack of service I received from the roadside assistance. I was initially told a tow truck would be to me within 45 minutes after the actual tow company called me. I waited well over an hour before I called to see how much longer. I was informed by the tow company that they were not coming and I needed to call back to whomever I spoke with first. I called Erie back and was ensured by Erie that they would have someone to me as early as 30 minutes. Needless to say, I would still be waiting if I had not received help from someone else.

I had a claim and left voicemail after voicemail. I finally got someone on the phone, and they told me to send an email. This went without response, as did the followup email. These people seem more than happy to take your money, but God help you if you have a claim.

Thankfully, we haven't had to submit many claims for auto accidents. However, when we did they were right on the spot. Everything was handled efficiently & courteously. Our agent is always available & a pleasure to deal with.

I have been very satisfied with Erie Insurance. I was with GEICO before and was paying way too much for my home and auto coverage. Erie saved me about 20 percent from the start and I check them each year to make sure they are in line. I have had one claim and it was handled perfectly.