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Smartlook

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description Smartlook Overview

Smartlook provides detailed web session analytics for businesses seeking to understand user behavior. It captures complete session replays allowing analysis of visitor interactions on websites and within mobile apps. This data is valuable for UX researchers, product teams, and marketing professionals wanting to pinpoint usability problems, optimize conversion funnels, and improve overall website performance.

help Smartlook FAQ

Can Smartlook record sessions inside native mobile apps?

Yes. Smartlook has supported session recordings and event analytics for websites and mobile applications, including Android and iOS integrations.

How do Smartlook funnels connect to individual session recordings?

A funnel shows where users abandon a defined sequence, such as registration or checkout. You can then open recordings associated with a particular step to investigate what users experienced.

Who owns Smartlook now?

Cisco completed its acquisition of Smartlook in June 2023. Cisco subsequently published end-of-sale and end-of-life information for Smartlook.com, so prospective customers should verify the service's current availability before adopting it.

What can replace Smartlook if I mainly need free website recordings?

Microsoft Clarity provides website session recordings and click or scroll heatmaps without Smartlook's mobile-app focus. Product teams needing native-app analytics may instead evaluate tools such as FullStory or UXCam.

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