description Zonka Feedback Overview
Zonka Feedback is a multi-channel CX platform for collecting feedback via web, mobile, email, SMS, and offline kiosks. It tracks NPS/CSAT, offers text analytics, and has dedicated employee feedback tools. It targets businesses focused on omnichannel experience measurement. It uses a tiered subscription model.
It scores for its strong multi-channel capabilities, particularly its native iOS and Android apps for in-person data collection.
help Zonka Feedback FAQ
What channels does Zonka Feedback support?
Zonka Feedback supports web, mobile, email, SMS, and offline kiosks.
Does it offer text analytics?
Yes, Zonka Feedback includes advanced text analytics for detailed insights.
Is there an employee feedback tool included?
Yes, the platform comes with dedicated tools for collecting employee feedback.
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