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Zendesk Chat

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description Zendesk Chat Overview

Zendesk Chat, formerly Zopim, is a live chat solution integrated within the Zendesk ecosystem. It offers real-time support and proactive chat triggers. While easy to implement, it's a more basic offering compared to Zendesk Suite. Its strength is its ease of integration with other Zendesk products.

help Zendesk Chat FAQ

What was Zendesk Chat formerly called?

Zendesk Chat was formerly known as Zopim before Zendesk acquired the product. It provided website live chat, visitor monitoring, and chat-trigger features.

Can Zendesk Chat be used without the full Zendesk Suite?

Historically, Zendesk Chat could be used as a standalone chat product or connected to Zendesk Support. Current packaging and availability should be checked because Zendesk has moved many chat functions into broader Suite and messaging offerings.

Does Zendesk Chat support proactive chat messages?

Yes, its chat triggers could display messages based on conditions such as the page visited or time on site. These prompts were intended to invite help before a visitor manually opened the chat window.

What is the difference between Zendesk Chat and Zendesk Messaging?

Zendesk Chat centered on real-time website chat sessions, while Zendesk Messaging supports longer-running conversations across channels such as web, mobile, and social messaging. The newer messaging model is generally the more relevant option for multi-channel support.

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