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Unbabel

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description Unbabel Overview

Unbabel is a language-operations company founded in Lisbon in 2013. Its platform combines machine translation, artificial intelligence, and human review to translate customer-service communications and other business content while preserving terminology and brand requirements. It is designed mainly for enterprises operating multilingual support channels and integrates with customer-service systems so translated conversations can remain within existing agent workflows.

help Unbabel FAQ

How does Unbabel translate customer service messages so quickly?

Unbabel utilizes a 'human-in-the-loop' system that pairs neural machine translation with a global network of human editors. This combination allows the platform to handle massive volumes of customer service tickets quickly while maintaining high linguistic accuracy.

Does Unbabel integrate directly into Zendesk and Salesforce?

Yes, Unbabel offers seamless integrations with major CRM and customer service platforms like Zendesk, Salesforce, and Intercom. This allows support agents to send and receive translated messages directly within their existing workflows.

Where was Unbabel founded, and what is its core focus?

Unbabel was founded in Lisbon, Portugal, in 2013 as a language-operations (LangOps) company. Its core focus is combining artificial intelligence with human review to help global businesses scale their customer service and communications across multiple languages.

How does Unbabel ensure translations match a brand's specific tone?

The platform allows companies to upload custom glossaries and specific brand guidelines that human editors and AI apply during the review process. This ensures that specialized terminology, company voice, and brand requirements are consistently preserved.

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