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Agiloft

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description Agiloft Overview

Agiloft is a low-code platform specializing in configurable workflow automation for complex service management processes, primarily used by B2B organizations needing to manage support cases, incidents, and knowledge bases efficiently.

help Agiloft FAQ

What is Agiloft used for in a business environment?

Agiloft is a low-code platform used by B2B organizations to build configurable workflow automation for complex service management processes. It is primarily used to manage customer support cases, track incidents, and maintain corporate knowledge bases efficiently.

Does Agiloft require coding skills to set up?

No, Agiloft is specifically marketed as a low-code platform, meaning its drag-and-drop interface allows non-developers to configure workflows. However, IT administrators are typically needed to handle the initial integration with legacy enterprise systems and databases.

Can Agiloft be used to replace an IT helpdesk ticketing system?

Yes, Agiloft includes robust IT service management (ITSM) capabilities that allow it to function as a dedicated helpdesk ticketing system. It can automatically route incidents, manage service level agreements (SLAs), and track hardware assets.

How does Agiloft handle customer support cases?

Agiloft centralizes customer support cases into a unified database where automated workflows can route tickets to the appropriate B2B support agents. The system's knowledge base integration also allows agents to quickly reference solutions to reduce resolution times.

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